Blackbaud

Blackbaud’s software enables nonprofits to improve operational efficiency, build strong relationships, and raise more money to support their missions. Over 24,000 organizations use Blackbaud products for fundraising, accounting, website management, direct marketing, education administration, business intelligence, prospect research, and analytics.

At Heller Consulting, we’ve been providing our nonprofit clients with services on Blackbaud’s software since 1996. We help our clients take advantage of Raiser’s Edge, Blackbaud’s sophisticated donor database, and NetCommunity, the company’s core online fundraising and marketing product. We also help our clients relate these tools to other systems — accounting, program, CRM — from Blackbaud or other vendors.

Here’s how we can help you get the most from your Blackbaud software:

Blackbaud Raiser’s Edge Services
Blackbaud Raiser’s Edge is a powerful donor database. We’ve been working with it since 1996, and we know every facet of the system. In fact, we’ve likely done more work on Raiser’s Edge than any other independent consulting firm, and we’ve been consulting on Raiser’s Edge longer than Blackbaud themselves!

More importantly, we understand fundraising, operations, and what you need to be successful. And we understand this all “from the inside” — our Raiser’s Edge consultants have all worked in nonprofit fundraising departments as database administrators. Our goal is to tie everything together and streamline your Raiser’s Edge system to best support your fundraising strategies.

Here are just some of the ways we can help you:

Raiser’s Edge assessment — We evaluate how you use Raiser’s Edge, identify bottlenecks and opportunities, and give you a clear plan for improving the system and its use.

Effective reporting and accurate lists — We examine your prospect list and fundraising reporting needs, then help you generate consistent, reliable mailing lists, letters and reports with ease. We emphasize the powerful query and reporting tools that come with the system, unlocking their full potential, without resorting to complex custom reporting — or Excel!

Data clean-up — We design and implement a coding structure that will most easily support your reporting and list needs. Then, we clean up your data to fit the new structure.

Efficient, documented business practices — We design and document best practices for your organization, emphasizing efficiency and ease of use, and ensuring you’re using the system consistently. We have hundreds of documents and dozens of flowcharts — and we love to share them.

Supporting fundraising strategies — We enlist the most appropriate features to support your key fundraising methods, such as direct mail, moves management, grants and special events.

Targeted staff training — Our focused training takes less time than other options and leaves attendees feeling prepared and inspired.

Staffing (interim and ongoing) — When you need extra help, we serve as your Raiser’s Edge administrator. You get the lists, letters and reports you need to keep your fundraising going strong.

Extending the system — We offer services to extend your system, including Crystal Reports development, data integration, VBA and API programming, and Education Edge integration assistance.

Blackbaud NetCommunity Services
More and more of your constituents are online. Report after report highlight the success of online fundraising — it’s fast, cost effective and gets results.

That’s why we stay up-to-date on leading online fundraising and marketing products like Blackbaud NetCommunity. When properly configured and used, NetCommunity is a powerful tool for engaging with your constituents and enhancing your online presence. It’s a robust content management system, and it integrates tightly with Raiser’s Edge.

We’ve developed a comprehensive set of services:

Full Implementation
If you’re adopting NetCommunity, Grow or Spark, we can build your site, integrate it with Raiser’s Edge, adapt your “offline” Raiser's Edge practices to mesh with your new online configuration, and deliver the documentation and training you’ll need to effectively maintain your tools.

Implementation Support
Already working with someone on your site launch, but want experienced help coordinating the project? We can guide you through the implementation process, preparing you for each stage, highlighting potential challenges, and suggesting effective solutions.

Site Assessment
For organizations already using NetCommunity, we can conduct a fundamental review of your site and the fundraising and constituent relationship management efforts it needs to support. Our assessment results outline how your NetCommunity site and business practices can be modified to best support your goals.

Custom Fixes and Special Projects
Do you have a big “to do” list for your site you’d like to complete or a specific goal you’d like it to accomplish? Bring it all to us and we’ll make it happen! For the many examples of how we’ve helped others, just give us a call.

Training
Need customized training and coaching on NetCommunity? Our popular topics include:

  • NetCommunity 101: navigating and understanding the program
  • Creating content
  • Managing users and the content they create
  • Producing email messages and campaigns
  • Managing site design
  • Developing new content